Omnichannel is under review!

January 10, 2018
Omnichannel is not an answer to differentiating customer experiences and nor is it a source of innovation. Further, the future of omnichannel is somewhat uncertain. According to IDC research almost 2/3s of those interviewed consider omnichannel’ s future to 2020 for their business as little more than operational and functional, as opposed to being a source of value and innovation. Omnichannel management and other early market technologies are being superseded by more holistic and customer-centric models that offer a more modern and better ‘fit for purpose’. Check out the IDC research at axway.idciview.net , or axway.com/cxn to learn more.
Previous Video
Transforming the patient experience with innovative digital services
Transforming the patient experience with innovative digital services

The era of the digital patient is here. Equipped with smartphones, tablets, wearables, and IoT devices, tod...

Next Video
Axway Syncplicity for Secure Content Collaboration
Axway Syncplicity for Secure Content Collaboration

Axway Syncplicity unlocks content across the enterprise for secure access, sharing and collaborating.