Digital MFT Shared Service Transforms Partner Onboarding

April 18, 2017

How long does it take from when a partner or customer are approved to when they are actively transferring files with your organization? If that time were shorter would you have quicker time to revenue? In the digital age, we have become accustomed to immediate results. We click buy when shopping for a digital book, we expect to immediately be able to download that book. If customers are signing up with your organization via a portal and it is taking days until they are exchanging their first data with your organization, there is a disconnect in expectations and the real customer experience delivered.

Organizations are spending tremendous amounts of resource to build apps to deliver on the promises of digital and lower friction of doing business with the organization. These efforts can be diminished or fall flat if at the end of the digital workflow the process is handed off to a work queue for humans to complete. These work queues are often serviced by a fixed group of individuals that do not scale with seasonality in workload.

With MFT that last step is frequently having an administrator provision a partner in the MFT gateway and setup the file flows needed by the partner. Being responsive to business needs through providing a quick response to partner onboarding requests requires having adequate skilled administrators on hand to respond to request volumes. This can be a challenge if there are frequent large swings in request volumes. Additionally, administrators are human and provisioning errors can occur; error rates can be made worse when peak volumes are pressuring the team to work quickly.

One of the big benefits enterprises are seeing from digital MFT shared services is the ability to run the MFT gateway in a “headless” mode. This means integrating the digital MFT solution into your overall digital app strategy. A digital partner portal allows the partner to sign up as a partner, the portal then executes the business process to approve the partner. Upon approval of the partner, the app then utilizes the API’s of the MFT gateway to provision the partner and subscribe him to the appropriate file flows. This approach can dramatically shorten the time required to provision the partner, allows the skilled administrators to focus on other work and helps error proof the process.

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